{"id":45,"date":"2020-04-23T16:13:46","date_gmt":"2020-04-23T16:13:46","guid":{"rendered":"http:\/\/mckennains.com\/blog\/?p=45"},"modified":"2020-04-23T16:14:35","modified_gmt":"2020-04-23T16:14:35","slug":"covid-19-customer-updates","status":"publish","type":"post","link":"https:\/\/mckennains.com\/blog\/2020\/04\/23\/covid-19-customer-updates\/","title":{"rendered":"COVID-19 Customer Updates"},"content":{"rendered":"

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MAPFRE stands with our policyholders, and is committed to helping policyholders facing difficulties as a consequence of the COVID-19 pandemic.<\/p>\n

If you have any questions or concerns regarding your insurance policy or billing, please contact our team<\/strong><\/a> to discuss how we can help. We are open Monday through Friday, 8 a.m. to 5 p.m.<\/p>\n

COVID-19 Customer Relief <\/strong><\/p>\n

MAPFRE Insurance Staying Home Refund
\n<\/strong>In an effort to protect each other, and to help stop the spread of COVID-19, we know that many of you are staying at home and driving less. To recognize this change in driving behavior, and to ease some of the financial burden many are experiencing, we are implementing the\u00a0MAPFRE Insurance\u00a0Staying Home Refund<\/strong>. Subject to regulatory approval, the\u00a0MAPFRE Insurance Staying Home Refund\u00a0<\/strong>will\u00a0return 15% of April and May premium to our personal auto policyholders, over\u00a0$30 million<\/strong>. On average, most policyholders will receive a premium credit of approximately $40. No action is required on the part of our policyholders to receive this premium credit which will be applied within the next 60 days. Customers who have paid in full will receive a refund within this same time period.<\/strong><\/p>\n

Complimentary Delivery Coverage Exception
\n<\/strong>During this crisis, we will extend coverage for customers whose job responsibilities now include using their personal vehicles to make food, grocery, pharmacy and medical supply deliveries. It is not necessary for our personal lines automobile customers to take any action to receive this benefit, and there is no additional charge<\/strong>.<\/p>\n

Flexible Payment Options
\n<\/strong>We are committed to offering flexibility to policyholders who need special payment options. Please contact our team<\/strong><\/a> to discuss how we can help. We are open Monday through Friday, 8 a.m. to 5 p.m.<\/p>\n

Billing <\/strong><\/p>\n

24\/7 Payments
\n<\/strong>Easy self-service payment is available on our website, and account creation is not necessary. Just click the \u201cMake a Credit Card\/Debit Payment\u201d button on the lower left corner of the page after you choose your state: https:\/\/account.mapfreinsurance.com\/<\/a><\/p>\n

Policy Updates
\n<\/strong>If you need to update your address or add\/change coverage on a policy, please contact your agent directly as MAPFRE Insurance cannot make these changes.<\/p>\n

Claims<\/strong><\/p>\n

Report a Claim
\n<\/strong>Reporting a claim online<\/a> is the fastest way to get your claim processed. You may also file via phone<\/a>. To file a claim, you will need your policy number, plate number (if applicable) and incident date.<\/p>\n

Digital Appraisal Option
\n<\/strong>The swiftest, most convenient way to resolve your claim is to take advantage of our ePICS\u00ae digital appraisal programs for drivable autos<\/a> and minor home<\/a> damage. With this app-based appraisal option, you won\u2019t need to schedule an in-person appraisal. Your claim representative can help guide you through this option.<\/p>\n

Convenient Claim Repair Programs
\n<\/strong>Additionally, you may utilize MAPFRE\u2019s concierge claims programs to expedite your repair with guaranteed work through a network of carefully screened, high-quality professionals:<\/p>\n